Should factories choose wireless audio guide device? Yingmi ensures customer satisfaction

Ordinary audio guide device simply won't work in factories - the roar of machinery masks the voice of the guide, and the metal factory blocks the signal. When moving to the other end of the factory, the connection is lost. Multiple customers visiting simultaneously cause even more interference. Later, Yingmi's tour guide devices were adopted, and all these problems were solved. In the words of their manager, "Finally, there's no need to shout loudly. Customers can clearly understand every technical detail."

This is not an isolated case. After years in the tour guide industry, I have encountered many factory customers with similar pain points. For factories with overseas customer reception needs, choosing the right brand of wireless tour guide can not only enhance the reception level but also enable customers to clearly understand the production process and technical advantages of the products, directly affecting the success rate of cooperation.

Core pain points must be addressed for factory tours with audio guide device

Factory scenarios are completely different from those of museums and scenic spots. The complexity of the environment far exceeds imagination. Ordinary audio guide device simply can't handle it. To summarize, there are several frequent pain points:

Pain point 1: Loud workshop noise, and the voice of the guide is completely covered

The noise in mechanical processing workshops and stamping workshops is generally over 80 decibels. The guide shouts, but the customers can only hear a vague sound. Especially when it comes to key information such as product precision and production processes, if they can't hear clearly, it can easily make customers question the professionalism of the factory. What's more troublesome is that most overseas customers are not familiar with Chinese, and under the interference of noise, even if there is a translator, it's difficult to accurately convey information.

Pain point 2: Poor signal in metal environments, frequent disconnections and interference are the norm

Most factory buildings are made of steel structures, and they have extremely strong shielding properties against wireless signals. Many ordinary tour guide devices work well in offices but frequently disconnect when entering the factory. Even "cross-channel interference" occurs - when Team A's team is listening to the production line explanation, suddenly Team B's chat sound intrudes, creating a very awkward scene. More importantly, the factory tour route is long, from the workshop to the exhibition hall and then to the R&D center, and the signal coverage must be stable.

Pain point 3: Interference from multiple teams visiting simultaneously, difficult coordination

During peak seasons, factories may simultaneously receive two or more groups of overseas visiting teams. The visiting rhythms and key points of explanation for different teams are different. If the tour guide device doesn't support independent operation of multiple channels, it can only allow teams to visit in batches, seriously affecting the reception efficiency and making customers feel that the factory's reception capacity is insufficient.

Pain point 4: Difficult adaptation to overseas use and lack of after-sales support

This is the most concerned issue for overseas customers: Can the voltage be adapted to local standards? Are there certifications that comply with Europe, Southeast Asia, etc.? Who should be repaired if the equipment breaks? Many brands only operate in the domestic market, and there are no warehouses or after-sales outlets overseas. If the equipment breaks, sending it back to China for repair can take several weeks, seriously delaying the reception.

The two core models of Yingmi, precisely adapted to factory tour scenarios

In response to these pain points of factories, after comparing more than ten brands on the market, I still think Yingmi's two models are reliable - 008A wireless tour guide device and 008B two-way tour guide device. These two models are specifically developed by Yingmi for industrial scenarios and have been tested in thousands of factories. Especially suitable for enterprises with overseas reception needs.

008A: The "sound quality savior" in noisy workshops, stable long-distance signal

If the factory mainly has noisy workshops such as mechanical processing and stamping, choosing 008A is definitely the right choice. The biggest advantage of this device is "resilience" and "clarity", it is completely tailored for harsh industrial environments.

It adopts Yingmi's independently developed SOC embedded integrated digital noise reduction technology, which can precisely filter out the mechanical noise and current sounds in the workshop, and only retain the clear voice of the guide. It was tested in a steel factory before. The noise level in the workshop reached 90 decibels. Even when wearing the 008A receiver, one could still clearly hear every word the narrator said, with clean and noise-free sound quality.

The signal aspect was also a highlight. It adopted advanced wireless amplification technology, achieving first-class through-wall effect, and the signal transmission distance could reach up to 280 meters. Even in large factories, from one end of the workshop to the other, or passing through several metal doors, the signal would not be interrupted. What's more, it supports multi-channel operation, with a maximum of 200 independent channels that can be set. Multiple groups of customers can visit simultaneously, each listening to their own explanations, and there would be no interference.

For overseas customers, the adaptability of 008A is also maximized - it supports global voltages of 100V to 240V, without the need for additional transformers, and the plugs can be customized according to different national standards. At the same time, it has passed the EU CE and RoHS environmental certifications, and is compliant with local regulations in regions such as Europe and Southeast Asia, eliminating concerns about compliance issues.

008B: The "interactive magic tool" for technical exchanges, with more efficient two-way communication

If the factory frequently hosts technical inspection teams and customers like to ask questions and communicate during the visit, then the 008B two-way explainer would be more suitable. It adds the "two-way interaction" function on the basis of 008A, perfectly solving the problem of traditional explainers being able to "only listen, not speak".

During the visit, if the customer has any questions, they can directly speak to the receiver, and the explainer can clearly hear it, and answer on the spot. Everyone in the team can hear the conversation content simultaneously. There was an automotive parts factory that, when the overseas customer visited the production line, frequently asked questions about the processing accuracy and material selection of the products. Using 008B for communication was particularly smooth, and the customer expressed their cooperation intention on the spot, saying, "This efficient communication method shows us the professionalism of the factory."

The noise reduction and signal performance of 008B are as excellent as those of 008A. It also supports 32 independent channels, suitable for larger-scale multi-team receptions. The body design is also very lightweight, with the receiver weighing only 25 grams. Customers won't feel tired after wearing it for a long time, and the ear-hanging non-in-the-ear design solves the hygiene problem, especially suitable for overseas customers' high hygiene requirements.

FAQ

Q1: Which languages can Yingmi's interpreter support? Can customizations be made for minority languages?

A1: The regular languages such as English, French, German, Spanish, and Russian are all supported. There are also 8 other minor languages that can be customized. The factory provides the script for interpretation, and the recording and embedding can be completed within 7 working days, which is very convenient.

Q2: How to solve the problem of voltage and socket compatibility when using in overseas factories?

A2: All exported models support global voltages, ranging from 100V to 240V. No additional transformers are needed. Just plug it in and it works. The sockets can be customized according to different national standards. For example, the two-hole round plug for Europe and the three-hole flat plug for Southeast Asia can be provided.

Q3: If multiple clients visit simultaneously, how many independent channels can it support? Will there be crosstalk?

A3: The 008A can support up to 200 independent channels, and the 008B can support 32. Whether it's a large-scale factory or a team with multiple teams, it's sufficient. Moreover, it adopts digital secondary frequency anti-interference technology, with a 200k ultra-small channel bandwidth. Different channels will not interfere or crosstalk with each other.

Q4: How is the device's battery life? Can it support a full day of reception?

A4: The receivers of both models have a battery life of over 8 hours, and the transmitters are even longer, up to more than 12 hours. Under normal circumstances, a single charge is enough to support a full day of reception. The charging box for the equipment charges quickly, and it can fully charge a batch of equipment at noon, and it is also equipped with an ultraviolet disinfection function, suitable for the hygiene needs of overseas customers.

Q5: Is the overseas after-sales service really convenient? How long does it take to repair?

A5: Yingmi has long opened foreign trade business and has cooperation after-sales service outlets in regions such as Europe and Southeast Asia. If the equipment has a problem, it can be sent to the nearest outlet. Generally, it can be repaired and sent back within 10 working days. In case of an emergency, a backup device can be applied for, and important receptions will not be delayed.